Privacy Policy

At Residences & Suites, we care deeply about your privacy and are committed to protecting your personal data. This privacy policy explains what information we collect, how we use it, and your rights under data protection laws.

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1. Who We Are
Residences & Suites provides fully equipped apartments for short- and long-term stays. This privacy policy applies to all data collected via our website, booking platforms, email, and other communication channels.

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2. What Personal Data We Collect
We may collect and process the following personal information:

• Full name

• Email address

• Phone number

• Address (residential and billing)

• Identification details (such as passport or ID number if required by law)

• Payment information

• Stay preferences and special requests

• Correspondence through email or messaging platforms

• Technical information when visiting our website (e.g., IP address, browser type, access time)

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3. Why We Collect Your Data

• We process your personal data for purposes such as:

• Managing and confirming your booking

• Communicating with you before, during, and after your stay

• Improving our services

• Fulfilling legal obligations (e.g., local guest registration laws)

• Marketing, only with your consent

• Ensuring the safety and security of our properties and guests

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4. Do We Share Your Data?
We do not sell your personal information.
We may share your data with trusted third-party service providers who help us deliver our services (e.g., booking platforms or IT support). These partners only process your data on our behalf and under strict confidentiality agreements.

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5. How Long Do We Keep Your Data?
We keep your personal data only as long as necessary for the purpose it was collected, or as required by law.

Examples:

• Booking data: up to 7 years (for accounting purposes)

• Marketing data: until you unsubscribe

• Email communication: up to 2 years

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6. Your Rights
You have the right to:

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Access the personal data we hold about you

• Correct inaccurate information

• Request deletion of your data (when legally allowed)

• Object to the use of your data for marketing

• File a complaint with the data protection authority in your country

• To exercise any of these rights, contact us at [info@residencessuites.com] 

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7. Data Security
We take appropriate technical and organizational measures to safeguard your personal data from unauthorized access, loss, or misuse.

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8. Changes to This Policy
This privacy policy may be updated occasionally. The latest version will always be available on our website. If any significant changes are made, we will notify you.

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Last updated: 13/05/2025